Your self-catering holiday booking should be made using the official reservation form and will be confirmed by email, subject to availability, when a deposit of 50% of the booking fee is received.
FINAL PAYMENT: On confirmation of a booking the guest will pay the balance by the date specified on the confirmation email. If the booking is made within 7 days of the guest’s holiday the amount must be paid in full at the time of booking. If the balance is not paid by the specified date we will treat the booking as cancelled by you and the cancellation policy will apply.
METHOD OF PAYMENT: Payments should be made by credit/debit card or PayPal.
ARRIVAL AND DEPARTURE: Bookings are a minimum of 2 nights and commence no earlier than 2 pm on the day of arrival and end no later than 10 am on the day of departure. If your arrival will be delayed, you must contact the person whose details are given on the booking confirmation so that alternative arrangements can be made.
CANCELLATION: If you need to cancel or amend your booking you must email us as soon as possible. A cancellation will not take effect until we receive confirmation via email from you.
Should you have to cancel, a 50% refund of the total cost if cancelled at least eight weeks before check-in or a 25% refund of the total cost if cancelled at least four weeks before check-in.
- Pong Cheese Classic Tasting Box, artisan crackers and a delicious bottle of wine £35
- Champagne & chocolates £35
- Thermae Welcome Package £35 per person (click for more details)